Shipping policy
HUGBUDS SHIPPING POLICY
Overview: Ships in 1-2 business days. Arrives in 3-10 business days (up to 20 outside EU/North America). Free worldwide shipping. We cover all customs fees. You get tracking on your email.
When does my order ship?
1-2 business days after you order.
You'll get an email with tracking info once it's out the door. Sometimes tracking takes a bit to update in the system - don't panic.
When will it arrive?
EU & North America: 3-10 business days
Rest of the world: Up to 20 business days
Actual delivery can vary depending on where you are.
Do you ship to my country?
Yes! We ship worldwide.
Is shipping free?
Yes! Free standard shipping on every order, everywhere.
Will I have to pay customs fees?
Nope. We cover all customs duties and taxes.
Who delivers my package?
Trusted carriers like FedEx and UPS.
Any issues with delivery? Let us know.
How is it delivered?
Left at your doorstep (courier's call).
Can I change my shipping address after ordering?
If it hasn't shipped yet: Email us and we'll update it.
If it's already gone: We'll try, but no promises.
Can I track my order?
Yes. Once your order ships, we'll email you a tracking number.
Click the link in the email or paste the tracking number into the carrier's website (FedEx or UPS) to see where your package is.
Need help? Email us.
What if it arrives damaged?
Inspect everything when it arrives.
If something's damaged, contact us with:
• Order number
• Photos of the damaged product
• Photos of the packaging
We'll sort it out fast.
Questions? Email us at support@hugbuds.co. We're here to help.
