We're Here For You
How Can We Help?
We're real people who genuinely care about you and your cuddly companions. Got a question? We've got answers!
Let's Chat!
We want you to be happy with your breathing buddy. If something's not right, rest assured that we'll sort it out.
support@hugbuds.com
We usually reply within 24 hours
Send Us a Message
Our Policies
Simple, fair, and always in your favor
30-Day Returns, Forever
Rest assured that you can always return any unused plushie within 30 days for a complete refund. We want you to be 100% happy!
Full refund processed in 1-3 days
Damaged? We've Got You!
If your cuddly friend arrives with any damage or isn't what you expected, we'll send a replacement or full refund right away. Just snap a photo and let us know!
We cover return shipping costs
Changed Your Mind?
We understand! If your plushie isn't quite the right match, you can return it within 30 days in unused condition for a full refund.
You just cover return shipping
Common Questions
Quick answers to things people ask us a lot
How long does shipping take?
Your new cuddle buddy will arrive within 3-10 business days depending on where you live. We'll send you tracking info as soon as they start their journey to you!
What if my plushie arrives damaged?
Oh no! That's not the cuddly experience we want for you. Just send us a photo and we'll make it right immediately - whether that's a replacement or full refund. We've got you covered!
Can I return my order if I change my mind?
Of course! We offer a 30-day happiness guarantee. If your plushie isn't the perfect fit, return it unused and we'll give you a full refund. No hard feelings!
How fast will I get my refund?
Super fast! Once we receive your return, we process refunds within 1-3 business days. Your bank might take a little longer to show it, but we do our part quickly!
